Privacy Policy.

We may collect information that you voluntarily provide when you contact Botbel Tech, submit a project enquiry, communicate with us, or otherwise interact with our website.

Depending on how you interact with us, this information may include your name, company or brand name, email address, phone or WhatsApp number, website address, service requirements, approximate budget, project timeline, preferred contact method and any information you include in your message or project brief.

We may also receive limited technical information associated with requests made to our website, such as browser, device, server or diagnostic information where this is generated by our hosting, security or infrastructure providers.

We use information submitted through the Botbel Tech website primarily to understand and respond to enquiries, evaluate potential projects, communicate about our services and provide requested support.

Information may also be used to maintain business records, improve our website and services, protect our systems from misuse, prevent spam or fraudulent submissions and comply with applicable legal or regulatory requirements.

When you submit a contact or project enquiry, we may send an acknowledgement to the email address you provided confirming that your message has been received.

Information submitted through our Contact and Start a Project forms is transmitted to Botbel Tech so that our team can review and respond to your enquiry.

We use business email infrastructure and third-party email service providers to process and deliver these communications. This means information required to deliver an enquiry or acknowledgement may be processed by the relevant email infrastructure provider.

Submitting an enquiry does not automatically create a client relationship or contractual engagement with Botbel Tech.

Our website may use technologies that are necessary for its normal operation, security and performance.

Botbel Tech may introduce analytics, measurement or advertising technologies as the website develops. Where required, appropriate information or consent mechanisms may be provided before optional tracking technologies are used.

This Privacy Policy may be updated when our use of analytics, advertising or similar technologies materially changes.

We may use third-party service providers to operate parts of our website and business infrastructure. These providers may include hosting, content management, email delivery, security, analytics or other technical services.

Information is shared with service providers only where reasonably necessary for them to perform the relevant service on our behalf or where otherwise permitted or required by law.

Third-party providers process information according to their own terms, privacy practices and applicable legal obligations.

We retain enquiry and business communication information for as long as reasonably necessary to respond to requests, manage prospective or existing client relationships, maintain appropriate business records and meet legal or operational requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

We take reasonable technical and organizational measures intended to protect information handled through our website against unauthorized access, loss, misuse or disclosure.

However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should avoid submitting passwords, payment credentials or other unnecessary highly sensitive information through general enquiry forms.

Depending on applicable law and the circumstances, you may contact us to request information about personal information we hold about you, ask us to correct inaccurate information or request deletion of information that is no longer required.

Certain information may need to be retained where required for legal, security, dispute-resolution or legitimate business record-keeping purposes.

Our website may contain links to third-party websites, platforms or services. Botbel Tech is not responsible for the privacy practices, security or content of websites operated by third parties.

We encourage you to review the privacy information provided by any third-party service you choose to visit or use.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The updated version will be published on this page together with an updated effective date where appropriate.